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Troubleshooting SSO Login Screen Errors

This article provides a comprehensive overview of common error messages you may encounter when attempting to login using Single Sign-On (SSO) with your 101domain account.

Understanding these errors and their solutions will help you resolve login issues quickly and ensure a smooth sign-in experience.

Error Message

Possible Error Reason(s)

Solution(s)

Log in failed. Please check your information and try again or contact support for assistance.

  1. Invalid username/password combination.

  2. Username does not exist.

  3. Primary users attempting to log in with a password when ‘Require SSO’ is enabled for their account.

  • Verify your username and password are correct. 

  • If ‘Require SSO’ is set to Yes for your account, you are required to log in using the ‘Continue with SSO’ button/method using your connected SSO credentials.

  • If you forgot your password or are not sure if ‘Require SSO’ is set to Yes, use the password reset link.  

Log in failed. Please check your information and try again or contact your account owner for assistance.

Sub-user attempting to log in with a password when ‘Require SSO’ is enabled for their account.

  • You are required to log in using the 'Continue with SSO' button/method using your SSO credentials.

  • If you have further issues, contact your Primary Account Owner.

Log in failed. Your SSO Profile email address does not match your user account. Please try again with the correct SSO profile or contact support for assistance.

The email address provided by the Identity Provider (IdP) does not match the email address on file for the 101domain account.

  • Ensure you are using the correct SSO profile that matches your 101domain account email address.

Log in failed. Your SSO Profile email address does not match your user account. Please try again with the correct SSO profile or contact your account owner for assistance.

The email address provided by the Identity Provider (IdP) does not match the email address on file for the 101domain account.

The sub-user's IdP email mismatches their 101domain sub-user email.

  • Contact your Account Owner to ensure your sub-user email address matches your company SSO email address exactly.

This SSO profile is already in use with another username. Please contact your account owner or customer support.

The SSO account (for example: john@company.com) is already linked to a different 101domain user ID.

  • You may have another account already linked. Try logging in with the other account, disconnect the SSO profile in the other account, or contact support to disconnect the profile in the other account.

An account already exists with the email address <EMAIL>, and it is not configured to use this authentication method.  Log in to your account with your username and password and Connect SSO first to enable.  Or please try again using a different method, or contact support for assistance.

User attempts to sign in via SSO, but the account is not connected (primary user) or configured (primary or sub-users) for SSO.

  • Please log in using your standard username and password instead of the ‘Continue with SSO’ button.

  • You can then navigate to ‘My Account’ then select ‘Configure Single-Sign On’ to connect and enable SSO for your account.

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If you continue to experience difficulties with troubleshooting your login, please contact our friendly Support Team at 877.983.6624 (United States) or +1.760.444.8674 (International).