Managing Your Domain Name Auto-Renewal Settings
Our Auto-Renewal feature is a courtesy for you, our valued client. Auto-Renewal builds a cushion of time into the renewal process to ensure you don’t miss the Domain Expiration date. Auto-renewal will be charged from your default billing account 60 days prior to the domain's expiration date. This ensures that should anything go wrong (eg: billing failure due to an expired card, problem with the registry, etc.) there is still time to resolve the situation without the domain expiring.
When a Domain is purchased, Auto-renewal is enabled for you. If you choose to disable the Auto-Renewal setting, your domain may expire if you do not make payment before the domain’s expiry date. In this instance, a redemption fee may be required in order for you to successfully renew the domain.
If you do not renew your domain in time, it may enter a Redemption Grace Period (RGP). During this period, you might need to pay a redemption fee, in addition to any applicable renewal fees, to restore your domain. Although most domains will have an RGP and a fee associated, not all domains will follow this process.
Please note that not all domain extensions have a redemption fee, and some may not have a grace period at all. We encourage you to visit the Domain Name section of our website to find specific information about each TLD’s grace period and redemption rules. To learn more about the rules specific to your domain name, Visit our website page on Generic (gTLD) Domains or International Domain Registration page for Country Code Top Level Domains (ccTLD). Just search for your domain extension (example: .com or .ai) in the search bar or click on a TLD link to learn more about your domain requirements.
Managing Your Account's Auto-Renewal Settings
Select “Welcome Account Name” in the upper right side
Select “My Account” from the drop-down menu
Select "Auto-Renewal Settings” under the “Billing” Section
Under “New & Existing Orders Settings”, Select the blue “Enable” button to turn on Auto-renewal or “Disable” to turn off Auto-renewal
Agree to the “Auto-renewal Bulk Enable” or “Auto-Renewal Bulk Disable” pop up
If you receive an error when Enabling auto-renewal, up to date Credit Card information. You can add or adjust a card directly from the Auto-Renewal page. For further information on Credit Card payments, please visit our article Editing Your Credit Card Information.
By following the above steps, Auto-Renewal may be enabled or disabled for all domains and services within an account. Auto-Renewal may also be enabled for all new orders through these settings. Any available account credits may also be used for Auto-Renewal payments by clicking the toggle button for "Use available credit for all Auto-Renewals".
For additional information on the renewal and redemption process, please refer to our terms and conditions (Section 19: Renewal and Expiration of Services).