LiveChat Category Examples
This article provides examples of topics for each category when starting a LiveChat session. Use these examples to select the most appropriate category for your inquiry, ensuring a faster and more accurate response from our support team.
When you click on the Live Chat button, you will see a menu pop like this:
For more information on how to start a chat, visit the Opening a LiveChat Session help page.
Here’s a breakdown of the different support categories and the types of chats we can help with you with. Category
Example Issues
Support
Sales
Requesting a quote for domain registration, renewal, or transfer
Interested in bulk domain purchases or special pricing
Questions about promotions, discounts, or special offers
Information about additional services (hosting, SSL certificates, email solutions)
Help choosing the right domain extension or service package
Interested in enterprise solutions
Product or service recommendations based on business requirements
Google Workspace Support
Unable to sign in to Google Workspace account
Forgotten password or account locked
Not receiving or unable to send emails via Gmail
Renewing Google Workspace subscription
Adding users to subscription
Migrating data to or from another Google Workspace
Canceling Google Workspace subscription
Secure Web Accelerator Basic Support
Website not loading securely (HTTPS errors or warnings)
Performance issues
Questions about SWA billing or charges
Problems with subscription renewals or cancellations
SSL Support
Difficulty installing an SSL/TLS certificate
Errors during installation (e.g., “certificate not trusted,” “invalid certificate format”)
Trouble renewing an expiring certificate
Renewal completed but new certificate not active
Certificate expiry
“Certificate does not match domain” or “common name mismatch” errors
Incorrect certificate installed
Configuration and compatibility problems
Issues with wildcard or SAN certificates
Validation problems
Website Builder Support
Site layout is broken or not displaying as designed
Editing and publishing problems
Template and design issues
Domain connection problems
Third-party app or plugin issues
VPS and Dedicated Server Support
Transfers
Transfer a domain to another account
Transfer a domain into your account from another provider
Transfer a domain out to a different registrar
Questions about the transfer process or requirements
Issues or delays with a domain transfer
Need to provide or obtain an authorization/EPP code
Checking the status of a domain transfer (pending, completed, failed)
Spanish Support
Some categories may be offline due to temporary unavailability or outside of work hours. Please see the How to Contact the Support Team
Additional Resources
