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LiveChat Category Examples

This article provides examples of topics for each category when starting a LiveChat session. Use these examples to select the most appropriate category for your inquiry, ensuring a faster and more accurate response from our support team.

When you click on the Live Chat button, you will see a menu pop like this:

Screenshot 2025-10-03 135425.png

For more information on how to start a chat, visit the Opening a LiveChat Session help page.

Here’s a breakdown of the different support categories and the types of chats we can help with you with.

Category

Example Issues

Support

  • Domain renewals

  • Billing/Payment

  • DNS records

  • 2 Factor Authentication issues

  • Account access

  • Forgot security questions

Sales

  • Requesting a quote for domain registration, renewal, or transfer

  • Interested in bulk domain purchases or special pricing

  • Questions about promotions, discounts, or special offers

  • Information about additional services (hosting, SSL certificates, email solutions)

  • Help choosing the right domain extension or service package

  • Interested in enterprise solutions

  • Product or service recommendations based on business requirements

Google Workspace Support

  • Unable to sign in to Google Workspace account

  • Forgotten password or account locked

  • Not receiving or unable to send emails via Gmail

  • Renewing Google Workspace subscription

  • Adding users to subscription

  • Migrating data to or from another Google Workspace

  • Canceling Google Workspace subscription

Secure Web Accelerator Basic Support

  • Website not loading securely (HTTPS errors or warnings)

  • Performance issues

  • Questions about SWA billing or charges

  • Problems with subscription renewals or cancellations

SSL Support

  • Difficulty installing an SSL/TLS certificate

  • Errors during installation (e.g., “certificate not trusted,” “invalid certificate format”)

  • Trouble renewing an expiring certificate

  • Renewal completed but new certificate not active

  • Certificate expiry

  • “Certificate does not match domain” or “common name mismatch” errors

  • Incorrect certificate installed

  • Configuration and compatibility problems

  • Issues with wildcard or SAN certificates

  • Validation problems

Website Builder Support

  • Site layout is broken or not displaying as designed

  • Editing and publishing problems

  • Template and design issues

  • Domain connection problems

  • Third-party app or plugin issues

VPS and Dedicated Server Support

  • Virtual private server hosting issues

  • Dedicated server hosting issues

Transfers

  • Transfer a domain to another account

  • Transfer a domain into your account from another provider

  • Transfer a domain out to a different registrar

  • Questions about the transfer process or requirements

  • Issues or delays with a domain transfer

  • Need to provide or obtain an authorization/EPP code

  • Checking the status of a domain transfer (pending, completed, failed)

Spanish Support

  • Request a Spanish-speaking agent (may not always be available)

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