Understanding Domain Name and Product Auto-Renewals

At 101domain, we strive to make your experience as seamless as possible. This includes ensuring the timely renewal of your domain names and products with 101domain. If your domain(s) and products are configured with the auto-renew setting = On and you have a valid credit card on file, your renewal will be automatically processed at the designated renewal time.

Here’s a breakdown of how the Auto-Renewal process works based on each of our products at 101domain.

Domain Names

Domains with registration terms of 1 year or more are automatically renewed 60 days before the expiration date. Most domain names must be registered or renewed for 1 year at a minimum, in some cases (such as .ai), the domain can only be renewed at 2 year intervals. In the case of .ai, this means that the you will be charged for the full 2 year period.

By default, your domain's auto-renewal period is set to match your initial registration period. For instance, a domain registered for 5 years will automatically renew for another 5 years. If you need to change this setting, please submit a Support Ticket to our 101domain Support Team as soon as possible.

Automatic renewal applies to all domains with the auto-renew setting = On, ensuring ample time for renewal and payment processing with the relevant registry.

Are you looking for information on how to manage your Domain Name auto-renewal settings? Visit our dedicated page Managing Your Domain Name Auto-Renewal Settings.

Products

Auto-renewal processing for our products will differ depending on how long you have chosen to subscribe for your product.

Our products, beyond Domain Names, include: Brand & Trademark Monitoring Services, Cloud Hosting, Secure Web Accelerator, Corporate Services, VPS/Dedicated Hosting, Google Workspace, SSL certificates, and Website Builder.

Subscription terms less than 12 months: Products with terms less than 1 year are set to auto-renew 5 days before the expiration date.

Subscription terms 12 months or greater: Products with annual (or longer) terms are set to auto-renew 60 days before the expiration date.

Product Exceptions

Certain products have different auto-renewal dates for annual plans (terms of 12 months or more). These exceptions are listed below:

Auto-Renewal Attempts

For annual plans (terms greater than 12 months), the system will retry processing the renewal 2 times, every 3 days after the initial attempt.

If unsuccessful, further attempts will be made 5 days before, and then again 1 day before the renewal date.

As a courtesy, our system will send emails confirming whether the attempts fail or are successful.

Important Considerations

• Payment: Ensure your payment information is up-to-date to avoid any interruptions in your services. You can update your payment details through your account management portal.

• Notifications: We will send you email notifications well in advance of the renewal date, reminding you of the upcoming renewal and any actions needed.

• Cancellation: If you wish to cancel the automatic renewal of a product or service, you can do so through your My.101domain.com Account or by contacting our customer support team on +1.760.444.8674

Terms and Conditions

For complete details about our auto-renewal policy, please refer to our Terms and Conditions on the website.

If you have any questions or need further assistance, please don't hesitate to contact our customer support team on +1.760.444.8674