VPS Hosting Information and FAQs
https://www.101domain.com/virtual-private-server-hosting.htm
Business Users
Q: What is Plesk Web Pro, and why should I choose it for my business?
A: Plesk Web Pro is a powerful control panel that simplifies website and server management. It offers a user-friendly interface, robust security features, and tools optimized for businesses like yours. This means you can focus on your core operations while we handle the technical side of things.
Q: How secure is my data and website on your Plesk VPS?
A: Your security is a top priority. Plesk comes with built-in security features like firewalls, SSL certificates, and intrusion detection. We also include Imunify360, a comprehensive security suite that proactively protects the system and files against malware, hacks, and other threats, and CloudLinux, which enhances server stability and resource allocation. We also perform regular off-site backups and updates to protect against threats.
Q: Where are your VPS servers located?
A: Our servers are located in the United States, ensuring fast and reliable performance for websites targeting a U.S. audience.
Q: What are the minimum hardware specifications of your VPS servers?
A: Our Plesk VPS plans start with U.S.-based servers featuring 4 core processors, 80GB NVMe storage drives, and 4GB RAM. This ensures a solid foundation for your website's performance. However, more powerful options are available for websites that require more resources like WordPress websites using plugins.
Q: Can I easily upgrade my resources if my business grows?
A: Absolutely! You can easily upgrade your VPS’s resources to accommodate your growing needs. Contact our support team for assistance with upgrades.
Q: What kind of support can I expect?
A: We provide expert support during our standard operating hours via phone, LiveChat, or support ticket. Whether you have a technical issue or need advice on optimizing your website, our team is here to help.
Q: Is my data backed up automatically?
A: Yes, for subscriptions with the Automated Snapshot backup feature your VPS is automatically backed up on a rolling 7-day basis, exported, and replicated three times within the same data center. 101domain also maintains our own automated redundant backups off-site, giving you peace of mind and easy recovery options in case of data loss or other issues.
For subscriptions without the Automated Snapshot backup feature, your subscription will only be backed up weekly to 101domain’s backup servers and stored for up to one month. You are responsible for taking and maintaining your own regular backups.
Q: Do you offer additional backup options for extra peace of mind?
A: Yes, while our Automated Backup is comprehensive and we maintain our own redundant backups off-site, we also include the Backup to Cloud Pro feature, which provides more granular control and flexibility. This includes allowing you to set an automated backup schedule to popular cloud storage providers like Amazon S3, Google Drive, Microsoft’s OneDrive, and DropBox.
Limited Technical Users
Q: How do I manage my emails and domains using Plesk?
A: Plesk makes email and domain management simple. You can create email accounts, set up forwarding, and manage DNS records easily through its intuitive interface. We provide guides and tutorials to walk you through the process.
Q: Can I install popular web applications like WordPress or Magento?
A: Yes, Plesk supports one-click installation for various popular web applications. This makes it quick and easy to get your website up and running.
Q: What if I need help with installing SSL certificates or setting up security features?
A: Our support team can assist you with installing SSL certificates, configuring security settings, and optimizing your website for performance.
Q: How do I access my Automated Backups?
A: Requests to restore your subscription from a backup that is stored on our servers must come from a support ticket within your https://my.101domain.com account. We also provide instructions on how to restore your VPS from a backup of your own if needed. Restore Your Website Files, Email or Subscription in Plesk
Q: What are Imunify360 and CloudLinux, and how do they benefit me?
A: Imunify360 is a powerful security suite that protects your VPS from malware and other online threats. CloudLinux helps ensure your VPS runs smoothly by optimizing resource usage and preventing one website from impacting the performance of others on the same server.
Q: Is there a limit on the amount of traffic my website can receive?
A: No, we offer unlimited traffic on all our Plesk VPS plans, so you don't have to worry about exceeding any limits as your website grows.
Advanced Users
Q: Does your Plesk VPS support Git deployment or other developer tools?
A: No, we do not support websites, frameworks, or applications that require Perl, Python, Microsoft ASP, ASP.NET, developer tools like GIT and SSH access. Check with our support team regarding other specific applications or server customizations.
Q: Can I customize the server environment (e.g., PHP versions, Nginx configurations)?
A: You have full control to customize PHP versions and our dedicated support team can assist with Nginx configurations, and other server settings to match your requirements.
Q: Can I adjust the settings of the Automated Backup service?
A: For subscriptions with the Automated Snapshot backup feature the Automated Backup of your VPS is scheduled daily, on a rolling 7-day basis, exported and replicated three times within the same data center, and cannot be changed. Additional backups may be available from earlier dates up to 1 month. However, if you need more granular control or want to back up to your own external cloud storage, you can set your own schedule with the Backup to Cloud Pro feature included with your VPS.
For subscriptions without the Automated Snapshot backup feature, an Automated Backup will not be taken of your VPS. You are responsible for taking and maintaining your own regular backups.
Q: Can I further customize Imunify360 or Cloud Linux settings?
A: While we pre-configure these for optimal security and performance, you do have access to fine-tune settings to match your specific needs. We can provide guidance if you require assistance.