Verifying your Account to Deposit Funds

This article is designed to guide you through the process of verifying your account to set up an account balance. To begin using your account balance, your account must be verified and have Two-Factor Authentication (2FA) enabled.

Steps

1. Access Your Account Balance

• Access your My Account settings.

• Navigate to the Billing section and locate Account Balance.

2. Verification Requirements

Before you can deposit funds, ensure your account has Two-Factor Authentication (2FA) enabled.

3. Initiating the Verification Process

If you've already enabled 2-factor authentication (2FA) and are still getting an error that prevents you from adding a deposit, please request verification:

• Open a support ticket under "General Inquiry" in your account's Support Center.

• Trust & Safety will review your request, verify your account, and update your status to Verified Client.

Read our article on Depositing Funds to learn how to add funds to your account balance.