One-Time Verification Code
The One-Time Verification code adds an extra layer of security to your account beyond just a username and password to verify your identity. You can use this code for single authentication within a short time frame.
Where is the code sent?
Account Owner | The One-Time Verification code will be sent to the primary email address associated with your account. |
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Account Users | The One-Time Verification code will be sent to the user’s email address if the account was accessed with the user’s username and password. This applies to Admin, Tech, or Finance role types. |
How long will it take for the code to arrive?
The One-Time Verification code will be sent within 1-2 minutes, usually faster, after the username and password are entered.
How long is the code valid for?
The One-Time Verification code is valid for 5 minutes.
Can I request another code? If so, after how long?
Yes, you can request another code 2 minutes after the first code. Please note that when a new code is sent, the first or prior code will no longer be valid.
What if I do not have access to a primary email address?
If you do not have access to the primary email associated with your account, please contact our Support Team for further assistance.
Will the email also be sent to alternative email addresses?
No, the One-Time Verification code only goes to the primary email address.
I am an Account User and I do not have access to my email. What should I do?
You will need to contact the Account Owner for further assistance. The Account Owner will be able to change the user email address by accessing the user account.