How to Update Invoice Information

This article will help you answer the following questions:

Can I change the billing/contact information on an invoice?
How do I ensure future invoices are correct?
Where do I go for additional support?

Can I change the billing/contact information on an invoice?

For the integrity of our financial records, we are unable to edit invoices once they have been paid.

This policy is in place for two key reasons:

Accounting Audit Trails: To maintain an accurate and reliable record for accounting and auditing purposes, all completed invoices must remain unchanged. This policy ensures a clear and consistent audit trail for both your records and ours.
Preventing Falsification: Altering historical documents could be seen as an attempt to falsify records. By maintaining the integrity of finalized invoices, we protect our company from potential legal and financial risks.

How do I ensure future invoices are correct?

While past invoices can't be changed, you can easily update your primary account information so that it appears correctly on all future invoices. To get started, please see our guide: https://help.101domain.com/kb/changing-account-contact-information

Where do I go for additional support?

If you have any questions about an invoice, our team is here to help! The best way to reach us is by creating a support ticket through your my.101domain account. You can also call us at 1-760-444-8674.