This article provides clear explanations for common SSO error messages for sub-users and actionable steps to resolve them, helping you restore seamless access to your account.
Understanding these errors and their solutions will help you quickly resolve SSO login issues as a sub-user of the 101domain account.
|
Error Message |
Possible Error Reason(s) |
Solution(s) |
|---|---|---|
This email address is already in use with this SSO Provider. Use a different email address or disable SSO from your other account.
|
The email assigned to this sub-user is already linked to the IdP on a different 101domain account. |
This email is already associated with an SSO account on our system. The user must be removed from the other account first. |
The primary account is already using this email address with the selected SSO Provider. Use a different email address.
|
The sub-user email is the same as the Primary Account Owner's SSO email. |
You cannot assign the Primary Account's email to a sub-user for SSO. They must have unique emails. |
If you continue to experience difficulties with troubleshooting your login, please contact our friendly Support Team at 877.983.6624 (United States) or +1.760.444.8674 (International).
Related articles