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How to Report a Duplicate or Incorrect Credit Card Charge

If you've noticed an overcharge or a duplicate charge on your credit card, the most secure way to resolve the issue is by opening a support ticket. Our Billing team will investigate the matter and process a refund if necessary.

To open a support ticket:

  1. Login to your account.

  2. Access the Support Center by selecting the headset button found in the upper right menu.

  3. Click Open a Support Ticket.

  4. Select Payment/Billing Inquiry as the subject.

  5. Choose the specific domain name associated with the charge (if available).

  6. In the Problem Description field, please provide a detailed description of the issue.

To help us resolve the issue as quickly as possible, please include the following information:

  • The amount of the charge (in USD)

  • The date the charge occurred

  • The last four digits of the credit card charged

  • The type of credit card (Visa, Mastercard, American Express, or Discover)

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