How to Report a Duplicate or Incorrect Credit Card Charge
If you've noticed an overcharge or a duplicate charge on your credit card, the most secure way to resolve the issue is by opening a support ticket. Our Billing team will investigate the matter and process a refund if necessary.
To open a support ticket:
Access the Support Center by selecting the headset button found in the upper right menu.
Click Open a Support Ticket.
Select Payment/Billing Inquiry as the subject.
Choose the specific domain name associated with the charge (if available).
In the Problem Description field, please provide a detailed description of the issue.
To help us resolve the issue as quickly as possible, please include the following information:
The amount of the charge (in USD)
The date the charge occurred
The last four digits of the credit card charged
The type of credit card (Visa, Mastercard, American Express, or Discover)