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Welcome to our 24/7 support center.

Domain Management

Domain Basics

What Is a Domain Name
Differences Between a Domain Name and a Website
Adding Default Domain Contact Information
What is a gTLD
What a Domain is Used For
Difference Between the Registry, Registrar and Registrant
What Is an IDN
What Is a ccTLD

Register a Domain

How to Enable Private Registration for Your Domain
Domain Status
Who is ICANN?
Domain Registration Requirements
What is Private Registration and Do I Need It
Submitting Documents Necessary to Register a Domain Name
How to Disable Private Registration for Your Domain
Why Documents Are Required to Register a Domain Name
Trustee Services

Manage Your Domains

Exporting a List of Your Domains
How to Make Bulk Changes to Your Domains
Renewing Your Domain Name
Why Domain Name is Not Working
Types of Registry Locks
Understanding Redemption Fees for Expired Domains
I Renewed My Domain Name but the Expiration Date Has Not Changed
Domain Expirations
Renewing An Expired Domain Name
What is Web Forwarding
What a Domain Lock Does
Canceling a Domain Name
Renewing Domains Automatically
How to Update Domain Contact Information

Domain Transfers

Internal Domain Transfers

Internal Transfers between 101domain accounts

Transferring In a Domain

Transfer Your Domain to 101domain
How to Transfer Your Domain from GoDaddy
How to Transfer Your Domain from IWantMyName
How to Transfer Your Domain from Register.com
How to Re-initiate a Domain Transfer from Your 101domain Account
How to Transfer Your Domain from Namecheap
Understanding Domain Transfer Statuses in your 101domain Account
How to Transfer Your Domain from Marcaria
How to Transfer Your Domain from OnlyDomains
How to Transfer Your Domain from Network Solutions
How to Transfer Your Domain from IONOS
How to Transfer Your Domain from Enom
Status of Name Servers During a Domain Transfer
How to Transfer Your Domain from EuroDNS
How to Transfer Your Domain from Gandi
Transferring Name Servers During a Domain Transfer
Finding the Auth/EPP Code

Transferring Out a Domain

How to Approve or Reject a Domain Transfer Out from Your 101domain Account
Understanding the differences between Domain Transfers, Ownership Updates, and DNS Updates
How to Transfer Out a Domain that has 101domain’s Trustee Service
How to Retrieve the Authorization Code for a Domain
Transferring an Expired Domain
Disabling Locks on Your Domain

Name servers & DNS

DNS Basics

What is DNSSEC
Adding DNSSEC to Your Domain

Modifying Name Servers and Records

Managing Name Server Records
Name Server Record Types
Changing to 101domain Name Servers
Changing Name Servers
Changing Name Servers In Bulk
Configuring Custom Name Servers (Advanced)
Restoring Name Servers to Their Default Settings
Registering and Updating Child Name Servers
Updating Name Servers from the Domains List

Common Setup Guides for Services

Setting up Google Workspace Records
Setting up Squarespace Records
Setting up Office 365 Records
Setting up Shopify Records

Account Management

Trust and Safety

Identity Verification Using Persona with 101domain
Managing Your Account Contacts
Abuse of Domains and Web Services
One-Time Verification Code
How to Verify Your Account to Deposit Funds
Updating Your Account with an Organization
How to Report Abuse to 101domain

Account Basics

Changing Account Contact Information
Support Ticket Category Examples
Using Your Account Admin Dashboard
Opening a LiveChat Session
Changing Account Username
Accessing Account Settings
Opening a Support Ticket
How To Change Your Email Address
Configuring Default Name Servers
Setting Up a 101domain Account
How to Contact the Support Team
LiveChat Category Examples
Changing Account Password

Account Access

Resetting Account Password
Account Recovery
Recovering Account Username
Deleting an Account

Account Security

Synching Google Authenticator Across all Devices
Setup Two-Factor Authentication
Restrict an Account By IP Address
Changing Security Questions

Single Sign On (SSO)

SSO Basics

What is Single Sign-On (SSO)?
Why Use SSO at 101domain?
Authentication-Only: What 101domain SSO Does
Supported Identity Providers (IdPs)

Microsoft SSO

SSO Configuration Guide with Microsoft
How to Disconnect and Reconnect the Correct Microsoft Account for SSO
Logging into 101domain Using Microsoft

Enabling SSO and Managing Your SSO Policy

Accessing the SSO Configuration Panel

Step 1: Initial IdP Setup and Linking
Step 2: Choosing the Account Authentication Policy
Step 3: Enforcing SSO Only Authentication

Managing Sub-User Access and Enforcement

New Sub-User Onboarding with SSO
Enabling Existing Sub-Users to SSO
Enabling Require SSO for Sub-Users
Reviewing Sub-User SSO Status

Disconnecting Users and Account from the IdP and SSO

Enterprise IdP Configuration Guide for Administrators

General Configuration for your Enterprise IdP
Required Claim Mapping and IdP-Specific Parameters

Security, Compliance, and Best Practices

Common Troubleshooting Issues with SSO

Correcting Sub-User SSO Access After Creating an Unwanted Account
Troubleshooting SSO Login Screen Errors
SSO Frequently Asked Questions (FAQ)
Troubleshooting SSO Primary Account Configuration Errors
Troubleshooting SSO Sub-User Errors

Provisioning and Deprovisioning SSO

Google SSO

SSO Configuration Guide with Google
Logging into 101domain Using Google
How to Disconnect and Reconnect the Correct Google Account for SSO

Okta SSO

SSO Configuration Guide with Okta
Logging into 101domain Using Okta

OneLogin SSO

SSO Configuration Guide with OneLogin
Logging into 101domain Using OneLogin

Account Access for Multiple Users

Managing User Accounts as Owner
Setup an Account User
User Roles
Account User's Self-Management

Billing

Credits & Refunds

Is a Refund Possible
Refund Requests for Credit or Deposit Accounts
Refund Processing Times

Other Charges

Adding a GST Number
Adding a VAT Number
How to Add or Update Your Tax ID Number
ICANN Fees
Why We Charge VAT or GST

Payment & Billing Basics

Accepted Payment Methods
PayPal as a Payment Option
Adding a New Credit Card
Expiration Date for Domain Renewal Not Updated After Payment
How to Cancel a Domain
Supported Currencies
Payment Requests
How to use Available Credit on Account for Auto-renewals
Managing Your Domain Name Auto-Renewal Settings
Paying for the Domains In Your Account
Understanding Domain Name and Product Auto-Renewals
How to Update Invoice Information
Paying Multiple Invoices
Editing Your Credit Card Information
Viewing Account Credit Balance
Disabling a Credit Card
How to View Your Invoices and Payment History
How to Report a Duplicate or Incorrect Credit Card Charge
Where to Locate Invoices
Requesting Tax Documents for Validation
What Should Be Done If Payment Is Declined
Depositing Funds to Your 101domain Account

Red Sift

Certificate Monitoring

What is an SSL Certificate and How does it work?
What is Certificate Monitoring?
How does Certificate Monitoring work?
Why is Certificate Monitoring important for my business?
The Consequences of Not Implementing Certificate Monitoring
What Happens if an SSL Certificate expires?

Attack Surface Monitoring

What is Attack Surface Monitoring?
Why is complete asset visibility so crucial for my organization?
What common cybersecurity challenges does Attack Surface Monitoring address?
What are the key benefits my organization will experience with your Attack Surface Monitoring service?
How does Attack Surface Monitoring handle my cloud assets?
Can Attack Surface Monitoring help me understand the risks posed by my subsidiaries?
Is your Attack Surface Monitoring solution difficult to use?
How do you discover vulnerable assets?
How does your Attack Surface Monitoring integrate with my existing security tools?

OnDMARC

Understanding DMARC

What is DMARC?
What are SPF and DKIM?
What does "DMARC Enforcement" mean?
What happens if DMARC fails?
Why is DMARC important for my business?
Does DMARC prevent all types of phishing attacks?
Is implementing DMARC difficult?
OnDMARC Implementation: DNS Configurations Overview

About OnDMARC

How does OnDMARC simplify DMARC implementation?
What are the key benefits of using OnDMARC?
What is "reporting mode" and why is it important with OnDMARC?
What is the process for implementing OnDMARC?
How does OnDMARC help me identify and configure all my email sources?
Once I've configured everything, how do I move to DMARC enforcement with OnDMARC?
What is BIMI?
What if I have more DMARC questions or need DMARC support?
Understanding DMARC Policies
Improving Email Deliverability with OnDMARC
What is OnDMARC and how does it work?
Will OnDMARC cause my legitimate emails to go to spam or be rejected?

Corporate Services

Domain Monitoring

How Long Does it Take to get a Domain Watch Report
Filtering Your Domain Watch Report
How to Save, Print and Export a Domain Watch Report
Getting Started with Global Domain Watch with Homographs

Defensive Domain Blocking

What is a Homograph
DPML Defensive Block Additional Information

Secure Web Accelerator

Getting Started with SWA Plus and SWA Premium

Understanding the Cloudflare Control Panel
Recommended Security Settings for SWA
Accept Invitation to Manage Cloudflare Account
Enabling Two-Factor Authentication (2FA) on Cloudflare
Managing DNS Resource Records for SWA
Managing Web Application Firewall (WAF)
Recommended Performance Optimization

FAQ for Secure Web Accelerator

Why is Email Undeliverable when using SWA
Why is Secure Web Accelerator Status Still in Pending Status
What Web Assets are Cached by the Cloudflare CDN by Default

How-To Articles for Secure Web Accelerator

Locked Out of Cloudflare? How to Recover Your Account After Losing 2FA
How to Recover Your Cloudflare Account Password
How to Get Additional Help
How To Upload Custom SSL/TLS Certificate
How To Cancel Secure Web Accelerator (SWA)
How do I Fix "Error 5xx SSL"
How Many Domains are Protected by SWA
How to Check Cloudflare Network Status

Getting Started with Secure Web Accelerator

Handling 3rd Party Name Servers
Enable SWA Image Optimization
Manage DNS Resource Records
Enable, Disable SWA or Cloudflare
Choosing which DNS records to enable proxy for in SWA
Enable DNSSEC for SWA Domain
Accessing Cloudflare Control Panel or Dashboard
Upgrading Secure Web Accelerator (SWA)
Enable Developer Mode for all SWA Products
Purging Cache for all SWA Products
Enabling SWA Web Application Firewall (WAF)

Google Workspace

Upgrading Google Workspace Users
Verifying Your Google Workspace Account Manually
Create A Custom URL for Your Google Workspace Applications
Google Workspace Shows Pending
Existing Google Workspace Account Associated With Your Domain Name
Google Workspace Transfer In
Upgrading Google Workspace Plans
Migrate your Mail to Google Workspace
Compare Google Workspace Monthly and Annual Subscriptions

VPS and Dedicated Servers

Choosing Your Hosting Server Tier: A 101domain Server Buying Guide

Wordpress on Plesk

Installing WordPress
Securing a WordPress Site
Updating a Wordpress Site
Installing Wordfence on Your WordPress Site
Accessing WordPress Administrator Panel
Resetting WordPress Administrator Password
WordPress Error: Missing the MySQL Extension
Wordpress Toolkit
Linking WordPress to Plesk

Mail Migration and Backups

Backing Up Hosting with Amazon S3
Plesk Website Backup to Google Drive
Backing Up Hosting with Backup Manager
Backup Using Dropbox
Backup Using Microsoft OneDrive
Import Plesk Mail Backup into Outlook
Restore Your Website Files, Email or Subscription in Plesk
Plesk Mail Backup with Outlook

Using Plesk

Accessing Plesk
Adding DNS Records for Hosting Service
Adding an FTP User
Link a New Subdomain
Changing PHP Settings
Changing PHP Versions
Redirecting http Traffic to https
Accessing Web Stats
Resource Limit Is Reached
PHP Modules Available on the Server
Viewing Disk Space and Transfer Quotas
Troubleshooting a Slow Website
Renewing Lets Encrypt SSL Certificate
Connecting to ftp with Filezilla
Adding a PHP Extension
Linking a New Domain to Your Hosting
Imunify360 Malware Protection
Installing Lets Encrypt SSL Certificate
Setting Up an Under Construction Page

VPS and Dedicated Server Product Information

VPS Hosting Information and FAQs
Dedicated Server Information and FAQs
Imunify360 Security Suite for VPS and Dedicated Servers
CloudLinux OS FAQs for VPS & Dedicated Servers
Backup to Cloud Pro for Plesk VPS & Dedicated Servers
Automated 'Don't Think About It' Backups

Plesk Hosting Email

Create an email box in Plesk
How to Access Plesk WebMail
Changing the password of a Plesk Email Box
Creating an email forward in Plesk
Finding the hostname of the mail server
Enable or Disable Spam Filtering
Changing the Spam Filter Sensitivity
Adding a Spam Blacklist
Setting up Outlook 2016
Setting up Thunderbird 60
Setting up Android GMail
Cannot Verify Server Identity
Troubleshooting Email on Older Versions of Windows
Creating an Out of Office reply for RoundCube
Plesk Hosting Email Service Limits
Remote Server returned 554 4.1.8 Sender address rejected: Domain not found
Creating an Email Signature in Roundcube (Plesk Webmail)
Adding a Spam Whitelist

SSL Certificates

What is a Certificate Signing Request (CSR)?

How to Generate a CSR for AWS Services
How to Generate a CSR for Citrix Secure Gateway
How to Generate a CSR for cPanel 11.x
How to Generate a CSR for Jetty Java HTTPS Servlet Web Server
How to Generate a CSR for LiteSpeed
How to Generate a CSR for Mac OS X El Capitan
How to Generate a CSR for Media Temple (GRID)
How to Generate a CSR for Microsoft Exchange 2007
How to Generate a CSR for Microsoft Exchange 2010
How to Generate a CSR for Microsoft Exchange 2013
How to Generate a CSR for Microsoft IIS 5 & 6
How to Generate a CSR for Microsoft IIS 7
How to Generate a CSR for Microsoft IIS 8
How to Generate a CSR for Microsoft Office Communications 2007
How to Generate a CSR for Nginx (OpenSSL)
How to Generate a CSR for Plesk 10
How to Generate a CSR for Plesk v.11, 12, & 12.5
How to Generate a CSR for Tomcat
How to Generate a CSR on Webmin Server
How to Generate a CSR for Web Host Manager (WHM)
How to Generate a CSR for F5 BIG IP (version 9)
How to Generate a CSR for F5 BIG IP (version 8 and under)

How to Download Your SSL Certificate Files
Set-up Your Basic SSL & Wildcard SSL
Premium EV SSL Set-Up Guide
Troubleshooting SSL Certificate Issues
Downloading the SSL Validation File
Checking Your Region and Domain for SSL Compatibility
How to Change Your Domain Validation Method for SSL Certificates

Website Builder

Adding an SSL Certificate to Website Builder
Documentation for the Website Builder
Limitations of the Website Builder Service
Website Builder DNS Requirements
Website Builder Version 8 vs. Version 10

Get Started with a Website

How much does a website cost?
How do I add images to my website?
How do I start an online store?
How do I add content to my website?
How do I change templates on my website?
Launch and Get Started with Easy Website Builder
How to Link Your Domain to Website Builder

Visit 101domain
Account Login

Main

Domain Management

Domain Basics

What Is a Domain Name
Differences Between a Domain Name and a Website
Adding Default Domain Contact Information
What is a gTLD
What a Domain is Used For
Difference Between the Registry, Registrar and Registrant
What Is an IDN
What Is a ccTLD

Register a Domain

How to Enable Private Registration for Your Domain
Domain Status
Who is ICANN?
Domain Registration Requirements
What is Private Registration and Do I Need It
Submitting Documents Necessary to Register a Domain Name
How to Disable Private Registration for Your Domain
Why Documents Are Required to Register a Domain Name
Trustee Services

Manage Your Domains

Exporting a List of Your Domains
How to Make Bulk Changes to Your Domains
Renewing Your Domain Name
Why Domain Name is Not Working
Types of Registry Locks
Understanding Redemption Fees for Expired Domains
I Renewed My Domain Name but the Expiration Date Has Not Changed
Domain Expirations
Renewing An Expired Domain Name
What is Web Forwarding
What a Domain Lock Does
Canceling a Domain Name
Renewing Domains Automatically
How to Update Domain Contact Information

Domain Transfers

Internal Domain Transfers

Internal Transfers between 101domain accounts

Transferring In a Domain

Transfer Your Domain to 101domain
How to Transfer Your Domain from GoDaddy
How to Transfer Your Domain from IWantMyName
How to Transfer Your Domain from Register.com
How to Re-initiate a Domain Transfer from Your 101domain Account
How to Transfer Your Domain from Namecheap
Understanding Domain Transfer Statuses in your 101domain Account
How to Transfer Your Domain from Marcaria
How to Transfer Your Domain from OnlyDomains
How to Transfer Your Domain from Network Solutions
How to Transfer Your Domain from IONOS
How to Transfer Your Domain from Enom
Status of Name Servers During a Domain Transfer
How to Transfer Your Domain from EuroDNS
How to Transfer Your Domain from Gandi
Transferring Name Servers During a Domain Transfer
Finding the Auth/EPP Code

Transferring Out a Domain

How to Approve or Reject a Domain Transfer Out from Your 101domain Account
Understanding the differences between Domain Transfers, Ownership Updates, and DNS Updates
How to Transfer Out a Domain that has 101domain’s Trustee Service
How to Retrieve the Authorization Code for a Domain
Transferring an Expired Domain
Disabling Locks on Your Domain

Name servers & DNS

DNS Basics

What is DNSSEC
Adding DNSSEC to Your Domain

Modifying Name Servers and Records

Managing Name Server Records
Name Server Record Types
Changing to 101domain Name Servers
Changing Name Servers
Changing Name Servers In Bulk
Configuring Custom Name Servers (Advanced)
Restoring Name Servers to Their Default Settings
Registering and Updating Child Name Servers
Updating Name Servers from the Domains List

Common Setup Guides for Services

Setting up Google Workspace Records
Setting up Squarespace Records
Setting up Office 365 Records
Setting up Shopify Records

Account Management

Trust and Safety

Identity Verification Using Persona with 101domain
Managing Your Account Contacts
Abuse of Domains and Web Services
One-Time Verification Code
How to Verify Your Account to Deposit Funds
Updating Your Account with an Organization
How to Report Abuse to 101domain

Account Basics

Changing Account Contact Information
Support Ticket Category Examples
Using Your Account Admin Dashboard
Opening a LiveChat Session
Changing Account Username
Accessing Account Settings
Opening a Support Ticket
How To Change Your Email Address
Configuring Default Name Servers
Setting Up a 101domain Account
How to Contact the Support Team
LiveChat Category Examples
Changing Account Password

Account Access

Resetting Account Password
Account Recovery
Recovering Account Username
Deleting an Account

Account Security

Synching Google Authenticator Across all Devices
Setup Two-Factor Authentication
Restrict an Account By IP Address
Changing Security Questions

Single Sign On (SSO)

SSO Basics

What is Single Sign-On (SSO)?
Why Use SSO at 101domain?
Authentication-Only: What 101domain SSO Does
Supported Identity Providers (IdPs)

Microsoft SSO

SSO Configuration Guide with Microsoft
How to Disconnect and Reconnect the Correct Microsoft Account for SSO
Logging into 101domain Using Microsoft

Enabling SSO and Managing Your SSO Policy

Accessing the SSO Configuration Panel

Step 1: Initial IdP Setup and Linking
Step 2: Choosing the Account Authentication Policy
Step 3: Enforcing SSO Only Authentication

Managing Sub-User Access and Enforcement

New Sub-User Onboarding with SSO
Enabling Existing Sub-Users to SSO
Enabling Require SSO for Sub-Users
Reviewing Sub-User SSO Status

Disconnecting Users and Account from the IdP and SSO

Enterprise IdP Configuration Guide for Administrators

General Configuration for your Enterprise IdP
Required Claim Mapping and IdP-Specific Parameters

Security, Compliance, and Best Practices

Common Troubleshooting Issues with SSO

Correcting Sub-User SSO Access After Creating an Unwanted Account
Troubleshooting SSO Login Screen Errors
SSO Frequently Asked Questions (FAQ)
Troubleshooting SSO Primary Account Configuration Errors
Troubleshooting SSO Sub-User Errors

Provisioning and Deprovisioning SSO

Google SSO

SSO Configuration Guide with Google
Logging into 101domain Using Google
How to Disconnect and Reconnect the Correct Google Account for SSO

Okta SSO

SSO Configuration Guide with Okta
Logging into 101domain Using Okta

OneLogin SSO

SSO Configuration Guide with OneLogin
Logging into 101domain Using OneLogin

Account Access for Multiple Users

Managing User Accounts as Owner
Setup an Account User
User Roles
Account User's Self-Management

Billing

Credits & Refunds

Is a Refund Possible
Refund Requests for Credit or Deposit Accounts
Refund Processing Times

Other Charges

Adding a GST Number
Adding a VAT Number
How to Add or Update Your Tax ID Number
ICANN Fees
Why We Charge VAT or GST

Payment & Billing Basics

Accepted Payment Methods
PayPal as a Payment Option
Adding a New Credit Card
Expiration Date for Domain Renewal Not Updated After Payment
How to Cancel a Domain
Supported Currencies
Payment Requests
How to use Available Credit on Account for Auto-renewals
Managing Your Domain Name Auto-Renewal Settings
Paying for the Domains In Your Account
Understanding Domain Name and Product Auto-Renewals
How to Update Invoice Information
Paying Multiple Invoices
Editing Your Credit Card Information
Viewing Account Credit Balance
Disabling a Credit Card
How to View Your Invoices and Payment History
How to Report a Duplicate or Incorrect Credit Card Charge
Where to Locate Invoices
Requesting Tax Documents for Validation
What Should Be Done If Payment Is Declined
Depositing Funds to Your 101domain Account

Red Sift

Certificate Monitoring

What is an SSL Certificate and How does it work?
What is Certificate Monitoring?
How does Certificate Monitoring work?
Why is Certificate Monitoring important for my business?
The Consequences of Not Implementing Certificate Monitoring
What Happens if an SSL Certificate expires?

Attack Surface Monitoring

What is Attack Surface Monitoring?
Why is complete asset visibility so crucial for my organization?
What common cybersecurity challenges does Attack Surface Monitoring address?
What are the key benefits my organization will experience with your Attack Surface Monitoring service?
How does Attack Surface Monitoring handle my cloud assets?
Can Attack Surface Monitoring help me understand the risks posed by my subsidiaries?
Is your Attack Surface Monitoring solution difficult to use?
How do you discover vulnerable assets?
How does your Attack Surface Monitoring integrate with my existing security tools?

OnDMARC

Understanding DMARC

What is DMARC?
What are SPF and DKIM?
What does "DMARC Enforcement" mean?
What happens if DMARC fails?
Why is DMARC important for my business?
Does DMARC prevent all types of phishing attacks?
Is implementing DMARC difficult?
OnDMARC Implementation: DNS Configurations Overview

About OnDMARC

How does OnDMARC simplify DMARC implementation?
What are the key benefits of using OnDMARC?
What is "reporting mode" and why is it important with OnDMARC?
What is the process for implementing OnDMARC?
How does OnDMARC help me identify and configure all my email sources?
Once I've configured everything, how do I move to DMARC enforcement with OnDMARC?
What is BIMI?
What if I have more DMARC questions or need DMARC support?
Understanding DMARC Policies
Improving Email Deliverability with OnDMARC
What is OnDMARC and how does it work?
Will OnDMARC cause my legitimate emails to go to spam or be rejected?

Corporate Services

Domain Monitoring

How Long Does it Take to get a Domain Watch Report
Filtering Your Domain Watch Report
How to Save, Print and Export a Domain Watch Report
Getting Started with Global Domain Watch with Homographs

Defensive Domain Blocking

What is a Homograph
DPML Defensive Block Additional Information

Secure Web Accelerator

Getting Started with SWA Plus and SWA Premium

Understanding the Cloudflare Control Panel
Recommended Security Settings for SWA
Accept Invitation to Manage Cloudflare Account
Enabling Two-Factor Authentication (2FA) on Cloudflare
Managing DNS Resource Records for SWA
Managing Web Application Firewall (WAF)
Recommended Performance Optimization

FAQ for Secure Web Accelerator

Why is Email Undeliverable when using SWA
Why is Secure Web Accelerator Status Still in Pending Status
What Web Assets are Cached by the Cloudflare CDN by Default

How-To Articles for Secure Web Accelerator

Locked Out of Cloudflare? How to Recover Your Account After Losing 2FA
How to Recover Your Cloudflare Account Password
How to Get Additional Help
How To Upload Custom SSL/TLS Certificate
How To Cancel Secure Web Accelerator (SWA)
How do I Fix "Error 5xx SSL"
How Many Domains are Protected by SWA
How to Check Cloudflare Network Status

Getting Started with Secure Web Accelerator

Handling 3rd Party Name Servers
Enable SWA Image Optimization
Manage DNS Resource Records
Enable, Disable SWA or Cloudflare
Choosing which DNS records to enable proxy for in SWA
Enable DNSSEC for SWA Domain
Accessing Cloudflare Control Panel or Dashboard
Upgrading Secure Web Accelerator (SWA)
Enable Developer Mode for all SWA Products
Purging Cache for all SWA Products
Enabling SWA Web Application Firewall (WAF)

Google Workspace

Upgrading Google Workspace Users
Verifying Your Google Workspace Account Manually
Create A Custom URL for Your Google Workspace Applications
Google Workspace Shows Pending
Existing Google Workspace Account Associated With Your Domain Name
Google Workspace Transfer In
Upgrading Google Workspace Plans
Migrate your Mail to Google Workspace
Compare Google Workspace Monthly and Annual Subscriptions

VPS and Dedicated Servers

Choosing Your Hosting Server Tier: A 101domain Server Buying Guide

Wordpress on Plesk

Installing WordPress
Securing a WordPress Site
Updating a Wordpress Site
Installing Wordfence on Your WordPress Site
Accessing WordPress Administrator Panel
Resetting WordPress Administrator Password
WordPress Error: Missing the MySQL Extension
Wordpress Toolkit
Linking WordPress to Plesk

Mail Migration and Backups

Backing Up Hosting with Amazon S3
Plesk Website Backup to Google Drive
Backing Up Hosting with Backup Manager
Backup Using Dropbox
Backup Using Microsoft OneDrive
Import Plesk Mail Backup into Outlook
Restore Your Website Files, Email or Subscription in Plesk
Plesk Mail Backup with Outlook

Using Plesk

Accessing Plesk
Adding DNS Records for Hosting Service
Adding an FTP User
Link a New Subdomain
Changing PHP Settings
Changing PHP Versions
Redirecting http Traffic to https
Accessing Web Stats
Resource Limit Is Reached
PHP Modules Available on the Server
Viewing Disk Space and Transfer Quotas
Troubleshooting a Slow Website
Renewing Lets Encrypt SSL Certificate
Connecting to ftp with Filezilla
Adding a PHP Extension
Linking a New Domain to Your Hosting
Imunify360 Malware Protection
Installing Lets Encrypt SSL Certificate
Setting Up an Under Construction Page

VPS and Dedicated Server Product Information

VPS Hosting Information and FAQs
Dedicated Server Information and FAQs
Imunify360 Security Suite for VPS and Dedicated Servers
CloudLinux OS FAQs for VPS & Dedicated Servers
Backup to Cloud Pro for Plesk VPS & Dedicated Servers
Automated 'Don't Think About It' Backups

Plesk Hosting Email

Create an email box in Plesk
How to Access Plesk WebMail
Changing the password of a Plesk Email Box
Creating an email forward in Plesk
Finding the hostname of the mail server
Enable or Disable Spam Filtering
Changing the Spam Filter Sensitivity
Adding a Spam Blacklist
Setting up Outlook 2016
Setting up Thunderbird 60
Setting up Android GMail
Cannot Verify Server Identity
Troubleshooting Email on Older Versions of Windows
Creating an Out of Office reply for RoundCube
Plesk Hosting Email Service Limits
Remote Server returned 554 4.1.8 Sender address rejected: Domain not found
Creating an Email Signature in Roundcube (Plesk Webmail)
Adding a Spam Whitelist

SSL Certificates

What is a Certificate Signing Request (CSR)?

How to Generate a CSR for AWS Services
How to Generate a CSR for Citrix Secure Gateway
How to Generate a CSR for cPanel 11.x
How to Generate a CSR for Jetty Java HTTPS Servlet Web Server
How to Generate a CSR for LiteSpeed
How to Generate a CSR for Mac OS X El Capitan
How to Generate a CSR for Media Temple (GRID)
How to Generate a CSR for Microsoft Exchange 2007
How to Generate a CSR for Microsoft Exchange 2010
How to Generate a CSR for Microsoft Exchange 2013
How to Generate a CSR for Microsoft IIS 5 & 6
How to Generate a CSR for Microsoft IIS 7
How to Generate a CSR for Microsoft IIS 8
How to Generate a CSR for Microsoft Office Communications 2007
How to Generate a CSR for Nginx (OpenSSL)
How to Generate a CSR for Plesk 10
How to Generate a CSR for Plesk v.11, 12, & 12.5
How to Generate a CSR for Tomcat
How to Generate a CSR on Webmin Server
How to Generate a CSR for Web Host Manager (WHM)
How to Generate a CSR for F5 BIG IP (version 9)
How to Generate a CSR for F5 BIG IP (version 8 and under)

How to Download Your SSL Certificate Files
Set-up Your Basic SSL & Wildcard SSL
Premium EV SSL Set-Up Guide
Troubleshooting SSL Certificate Issues
Downloading the SSL Validation File
Checking Your Region and Domain for SSL Compatibility
How to Change Your Domain Validation Method for SSL Certificates

Website Builder

Adding an SSL Certificate to Website Builder
Documentation for the Website Builder
Limitations of the Website Builder Service
Website Builder DNS Requirements
Website Builder Version 8 vs. Version 10

Get Started with a Website

How much does a website cost?
How do I add images to my website?
How do I start an online store?
How do I add content to my website?
How do I change templates on my website?
Launch and Get Started with Easy Website Builder
How to Link Your Domain to Website Builder

Breadcrumbs

Welcome to our 24/7 support center.
Billing

On this Page

Credits & Refunds

Is a Refund Possible
Refund Requests for Credit or Deposit Accounts
Refund Processing Times

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