This article explains common error messages you may encounter when configuring Single Sign-On (SSO) with your 101domain account.
Understanding these errors and their solutions will help you quickly resolve SSO configuration issues and ensure a smooth sign-in experience.
This article only applies to the Primary Account Owner of the 101domain account.
|
Error Message |
Possible Error Reason(s) |
Solution(s) |
|---|---|---|
|
You cannot connect to this SSO provider because one or more existing users on your account are connected to a different provider. Choose a different provider or change your users' SSO configuration. Only one SSO provider is allowed per account. |
Attempting to add a second Provider (e.g., adding Google when Okta is already active). |
You must disable/remove the existing SSO provider before adding a new one. |
|
Discovery URL request failed: <ERROR MSG> |
Our system could not reach the IdP's configuration URL. |
Check that your IdP Discovery URL is correct and accessible from the public internet. |
|
Discovery response missing issuer. |
The JSON returned by your IdP is malformed or missing the required issuer field. |
Your Identity Provider is returning incomplete data. Please check your OIDC configuration settings with your Identity Provider. |
|
Failed to connect to SSO provider. Please check your OIDC configuration and try again. |
General handshake failure (Client ID/Secret mismatch, wrong scopes) at your Identity Provider. |
Double-check your Client ID and Client Secret in your IdP and ensure they match what was entered. |
|
Your SSO profile is already linked to another account. Please either choose a different SSO profile or disconnect this one from your other account. |
The Primary Owner's IdP account is already claimed by another 101domain account. |
You have likely used this SSO login on another 101domain account. You must disconnect it from the other account first. |
|
The email address associated with your SSO profile <EMAIL> does not match the email address on file for your account <OTHER EMAIL>. Please use the matching SSO profile or change the email address on your account to match in order to continue. |
Account Owner's SSO Profile email does not match the 101domain Primary Account email. |
Change your 101domain account email to match your SSO email or vice versa, or use a different, matching SSO profile. |
|
Update form submitted but no changes detected. Your SSO settings were not changed. |
User clicked "Save" without modifying any fields. |
No action needed. Make changes before clicking Save if updates are required. |
|
Please wait before removing SSO again. |
Rate limiting to prevent rapid toggling of SSO configuration. |
Wait a few minutes before attempting to modify SSO settings again. |
If you continue to experience difficulties with troubleshooting your login, please contact our friendly Support Team at 877.983.6624 (United States) or +1.760.444.8674 (International).
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