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Managing Your Account Contacts

Managing your account and services is crucial, and keeping your contact information up-to-date is an essential part of this process. By regularly updating the Account Owner, billing accounts, and account subusers contacts’ information, you can ensure that your account and services remain secure, that you won’t experience unexpected outages if there is a problem and we can’t reach you, and that all users have the appropriate level of access and permissions.

Account Owner

The Account Owner is responsible for managing the account and keeping all contact information up-to-date. They are typically the person who opened the account and have the most power to manage the account in the way they see fit. They are also responsible for managing any users who may be connected to the account. If we ever have any questions or concerns about your account, the Account Owner is the first point of contact we’ll reach out to.

Update the Primary Contact's information

  1. Visit "My Account" at

  2. Select "Change Address" under the "Account" section.

  3. Complete and correct:

    1. Full Legal Name of the Account Holder

    2. Organization Name (if applicable)

    3. Current Mailing Address (Including the Building and Unit numbers, street, city, state/province, country, and postal code as applicable in your location)

    4. Phone Number

    5. Email Address

  4. Select "Submit" to save your entries.

Billing Address

Any card added as a payment method to your account will be associated with a billing address. When you add a card, you will be prompted to provide the billing address for that card. The billing address should correspond with the person named on the card. The mailing address associated with their card should be entered as the Billing Address, and it used for address verification purposes. Their phone number should also be entered so they can be contacted for any issues with their card or payment. It’s important to enter the correct billing address and contact information to ensure that payments are processed correctly and that your account remains in good standing.

If the billing address wasn’t entered correctly when your card was setup as a payment, you must disable the card and add it again with the correct address. You will not be able to change the information after entering the card.

  1. Visit "My Account" at

  2. Select "Add New Credit Card" under the "Billing" section.

  3. Enter the card number, the expiration month and year, the CVV security code, and the name on the card.

  4. Select the drop-down displaying the name and address for the billing.

  5. Select “Add new billing address.”

  6. Enter the contact information of the cardholder. The billing address you provide must match the address on file for the card as recorded by the issuing bank.

  7. Select “Submit Payment Information.”

Account Subuser

Account Subusers are authorized users who have been granted access to an account with specific roles and privileges, enabling them to perform critical functions while ensuring the account remains secure. Account Owners are the only ones who can set up and manage Account Subuser access credentials, which adds an extra layer of security to the account.

One of the advantages of using Account Subusers is that each subuser account has its own password, security questions and answers, and two-factor authentication setup. This means that there is no need to share passwords or other sensitive login credentials, which enhances the security of the account. With this additional layer of security in place, you can be sure that each account subuser can only access the functions and settings they are authorized to use, which helps to reduce the risk of account misuse or abuse.

By setting up and managing Account Subusers, you can streamline account management while ensuring the highest levels of security. Visit the Account Access for Multiple Users knowledge base article for further information on the user roles, management, and setup.

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