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Account Management

Learn how to change your username and update contact information.From within your account, you can purchase and manage your domains, email, websites, hosting, etc. 

First, set up an account with 101domain

  1. Click the Sign in link (top right-hand side of navigation menu). The Sign In/ Create Account dialog box displays.

  2. Click the Create Account tab.The New Account dialog box displays.

  3. Enter the following information: Email Address, Full Name (First & Last Name), Password, re-type your Password, Country, and Phone Number.

  4. Click the Terms of Service link to review the Terms & Conditions.

  5. Click Create Account. 

Next, set up your security questions

Security Questions for your account comprise of answers to three security questions, and will be required if you ever lose your password or wish to lock your domain services.

Steps

  1. Login to your Account Manager.
  2. Select the My Account button which can be accessed via the Sign in link (top right-hand side of the navigation menu).
  3. The Security Questions section opens, choose the question from the drop-down menu and insert the answer in the field provided. Complete all three questions and answers.
  4. Select the Okay button to save.

When the Security Questions are completed, you can access the "My Account" section to make various updates to your:

Account

  • Change Password
  • Change Address
  • Change Default Whois
  • Configure Default Nameservers
  • Change Language

Security

  • Set Two Factor Authentication
  • Security Questions
  • IP Access Logger
  • IP Account Lock

Billing

  • Invoice History
  • Payments and Refunds
  • Add New Credit Card
  • Auto-Renewal Settings
  • Invoice Settings
  • VAT

For a quick overview of getting started, check out some of the following sections:

How can I change my username?

Changing your username is possible, but requires an effort on the part of our Support Team through a support ticket.To open a support ticket you need to login to your Account via the 'Sign In' link which is located in the header of your 101domain account my.101domain.com.

When you have signed in select the Support Center link where you can create a Support Ticket. 

How do I update my account email address?

Updating your account email address is important for communicating domain and other product notifications. Here's how.

  1. Log in to your Account Manager my.101domain.com.
  2. Select the My Account button which can be accessed via the 'Sign in' link (top right-hand corner of the navigation menu).
  3. From within the Account section, select the Change Address tab.
  4. Change the email address or alternatively, you can add additional email addresses to your account.  Additional addresses will be cc'ed on all emails sent to the primary email address. 
  5. Click Okay to update your changes.

How do I update the contact information for my account?

This article shows you how to update your contact information which will affect new domain registrations.

  1. Log in to your Account Manager my.101domain.com.
  2. Select the My Account button which can be accessed via the 'Sign in' link (top right-hand corner of the navigation menu).
  3. From within the Account section, select the Change Address tab.
  4. Change the information on this page as required. 
  5. Click Okay to update your changes.

 

Changing your account address does not affect existing domain name WHOIS information. This also does not change the billing information on your credit cards.

If you wish to change the WHOIS information for your domains you may do so by clicking on Domains Names, selecting the domain and changing the contact information. Billing addresses may be changed at payment.

 


 

Account Access

 

To verify your information, you will be asked one or more security questions.

I can’t remember my username?

If you can't remember your username, please contact our Support Team. 

I cannot reset my password?

If you are unable to reset your password, please contact our Support Team. 

I can’t remember my security answer?

If you can't remember your security question answers, please open a support ticket with our Support Team.

For your security, we have to make sure it is you.

To open a support ticket you need to login to your Account via the Sign In link located in the header of your 101domain account my.101domain.com. Once signed in select the Support Center link where you can create a Support Ticket. 

Upon receipt of your support ticket the following documents may be required/requested:

  1. Email request with your username if known or domain name.
  2. Valid government issued ID.
  3. Last 2 transactions on your account.
  4. Letter of Authorization, printed on company letterhead.
  5. Copy of your ID.
  6. Documentation showing your position within the company.

The requested documents will be reviewed and further details may be required upon receipt.

My email address is not recognized

If you are getting an error on the Forgot Password screen when entering your email address then you will need to contact our Support Team. 

How do I cancel or close my account?

The most secure method to cancel or close your 101domain account. 

If you would like to cancel or close your 101domain account please open a Support Ticket as this is the most secure method of communication.

To open a support ticket, you need to log in to your 101domain Account at my.101domain.com. When you have signed in select the 'Support Center' link where you can create a Support Ticket. 

On receipt of your request, we will ask you to reconfirm your request as your account will be locked, which will prevent further access/action on your account. Your account will be locked within 24 to 48 hours upon receipt of your further confirmation.

All domains within your account will not be renewed, and you will stop receiving notifications. Unfortunately, a complete deactivation of your account is not possible, as we are required to keep records of accounts.

How do I update or change my security questions?

  1. Login to your Account Manager my.101domain.com.
  2. Select the My Account button which can be accessed via the 'Sign in' link (topright-hand corner of the navigation menu).
  3. From within the Security section, select the Security Questions tab.
  4. Select a question and provide an answer to the three questions.
  5. Before your questions can be changed you will need to provide the answer to one of your old questions.
  6. Click Okay when you are finished.

Account Security

How do I prevent my account from being hacked?

To help protect your account from being hacked we are offering Google's Two-Step Verification to our customers.This user-friendly and reliable system will add an extra layer of security to your account, and the best part is that you can add it for free!

Why should I enable 2-Step Verification for my domain?

2-Step Verification helps protect your account from being hacked. Even if someone manages to obtain, crack, guess or steal your password, they can’t sign in without access to your additional verification. This verification code will be sent to your phone via text, voice call, or our mobile app. Or, if you have a Security Key, you can insert it into your computer’s USB port.

  1. Log in to your account via my.101domain.com
  2. Select the My Account button which can be accessed via the 'Sign in' link (top right-hand corner of the navigation menu).
  3. From within the Security section, select the Two Factor Authentication tab.
  4. The page contains a QR code that you scan with Google Authenticator.
  5. Install Google Authenticator on your phone and open the app.
  6. Scan the barcode.
  7. Open the Google Authenticator application on your device.
  8. Click the + sign on the top-right to add a new account.
  9. Click on Scan barcode.
  10. Point your phone's camera at this barcode, following the instructions on your device.
  11. Enter code to validate device.
  12. Enter the code below when prompted to validate and sync your device.

After registering your VIP credential with our site, you will then be required to use it each time you log in. This service protects against common virus, hacker attacks, and e-mail phishing schemes. It can also provide limits to account access by key persons or employees as well as your computer on untrusted networks.

How can I adjust the security settings for my account?

Add additional security settings, protect your account by restricting/defining the IP Addresses it can be logged in from.

For advanced users only. Do not use this feature if you are unsure of what you are doing to avoid locking yourself out of your account!

Specify up to 5 static IP addresses that may access your account.

IP Account Lock works at the account level to let you determine which computers or computer networks are able to access your domain account. Found in your Account Manager link under Security, this advanced feature shows you any current addresses that are allowed and provides means to add new ones. After you log out, your next login attempt can only be made from one of the registered IP addresses.

Features:

  • Account level access control.
  • Adds a FREE layer of protection to your account.
  • Specify up to 5 static IP addresses which may access your account.

Good for limiting employees to log in from the office and not from home, allowing access to only your trusted network(s), or preventing someone from gaining access through your computer on an untrusted network or public wireless network.

Only works for STATIC IP Addresses. If you have a DYNAMIC IP Address, you will not be able to use this feature. If you are unsure of your settings, contact your internet service provider.