When signing in to your account, you may be prompted to enter a verification code. Depending on your account settings and security conditions, you will be asked for one of two types of codes.
101domain does not send login codes via text message.
Verification Code Types
There are two types of codes you may be prompted for:
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Two-factor authentication (2FA): This code is generated by an authenticator app (such as Google Authenticator, Microsoft Authenticator, or Duo) on your smartphone or tablet.
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One Time Verification Code: This code is sent to the primary email address on your account.
It is possible to be prompted for both if you have 2FA enabled and the conditions for triggering the One Time Verification Code are met. If this occurs, please ensure you enter the specific code requested by the prompt.
Troubleshooting and Recovery
If you are having trouble accessing your account or receiving codes, please follow these steps:
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Lost 2FA Device: If you do not have access to the device originally used when setting up 2FA on your account, you will need to submit an Account Recovery request to have 2FA disabled.
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Missing Email Code: If you are not receiving the One Time Verification Code, please check your spam or junk folder.
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No Access to Primary Email: If you no longer have access to the email address associated with the primary account holder, you must submit an Account Recovery request.
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Further Assistance: Should you still be unable to locate your code or access your account, you can contact our Support Team.
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