If you have forgotten your account security questions or did not receive them from a previous account holder, you must submit an account recovery request to reset them.
Steps to recover security questions
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Go to the Account Recovery web form.
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Complete the form with the required information. For assistance, you can refer to our Account Recovery Process guide.
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Submit your request for review.
Please allow 24–48 hours for our team to review your request. You will receive an email notification once your access is approved or if additional documentation is required.