'New' status means that your order has not begun processing due to one or more of the following reasons:
- You have just submitted your order and we haven't processed it yet. New orders are processed continuously Monday-Friday during business hours.
- Your credit card payment declined.
- Payment information is incorrect or invalid.
- Payment was flagged for fraud and needs to be verified.
- Contact information is incorrect.
- Contact information is incomplete.
One of our Domain Support Specialists may contact the owner of your account (via the primary email address on file or sometimes by telephone) to request additional information.
If you have not heard from us, please check your email account for correspondence from us or check your spam folder for our notifications.
If you are unable to locate emails from us, please contact our Support Team for further information.
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