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My payment was declined, what should I do?

To process your payment, follow these steps:

  1. Login to your 101domain account my.101domain.com.
  2. Select the My account button which can be accessed via the 'Sign in' link (top right-hand corner of the navigation menu).
  3. From within the Billing section, select the Invoice History tab.
  4. Select the invoice that is due for payment and select the Make a Payment button.
  5. Select a payment method (Credit Card or PayPal). You can choose from credit cards already added to your account or add a new one by selecting Add New Credit Card from within the drop-down. 
  6. Enter information in the fields required and click the Submit Payment Information button to save these changes.
  7. Proceed to checkout.

For further assistance, please contact customer support or submit a support ticket.


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