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Domain status

Within this section we explain the meaning of the various domain name statuses you may see in your account.

The status of my domain name is 'Processing', why?

'Processing' status means that your domain registration order is in line to be processed. Please check back soon for further updates.

Domain name registrations are often submitted manually by our processing staff directly to the Registry and must be reviewed and approved by our staff and the Registry. In other instances, it may take additional time for the name servers to be activated or resolve (work) and the domain name brought 'live'.

The status of my domain name is 'Pending Approval', why?

'Pending Approval' status means that the domain name you have requested to register has been submitted to the Registry and is awaiting activation.

Some of the reasons why a domain may be Pending Approval:

  • Custom name servers were selected and they are not responding.
  • Contact information is incorrect.
  • Contact information is incomplete.
  • We may be awaiting additional action from the Registry.
  • We may be awaiting additional documentation from you.

You may submit documents necessary to register your domain name in one of three ways:

  1. Upload the requested documents to your Account at my.101domain.com after you have received a request from our system or from Support. 
    • To do this, click on the Pending Documents Required tab, then select the domain name which documents were requested for and proceed to upload your documents. These documents are then retrieved by us to complete the domain name registration.
  2. Forward necessary documents directly to the Domain Support Specialist who requested documents from you; or
  3. Contact your account representative to send documents directly to them.

Please contact our Support Team for further assistance.

The status of my domain name is 'New', why?

'New' status means that your order has not begun processing due to one or more of the following reasons:

  • You have just submitted your order and we haven't processed it yet. New orders are processed continuously Monday-Friday during business hours.
  • Your credit card payment declined.
  • Payment information is incorrect or invalid.
  • Payment was flagged for fraud and needs to be verified.
  • Contact information is incorrect.
  • Contact information is incomplete.

One of our Domain Support Specialists may contact the owner of your account (via the primary email address on file or sometimes by telephone) to request additional information.

If you have not heard from us, please check your email account for correspondence from us or check your spam folder for our notifications.

If you are unable to locate emails from us, please contact our Support Team for further information.

The status of my domain name is 'Documents', why?

'Documents' status means that the domain you have requested to register needs further documentation before it can be submitted to the Registry.

You may submit documents necessary to register your domain name in one of three ways:

  1. Upload the requested documents to your Account at my.101domain.com after you have received a request from our Support Team.

    To do this, click on the domain name documents were requested for and proceed to upload your documents. These documents will then be available for retrieval later and may be used for other domain registrations.

  2. Forward necessary documents directly to the Domain Support Specialist who requested documents from you; or
  3. Contact your account representative to send documents directly to them.

Please contact our Support Team for further assistance.

The status of my domain name is 'Transfer Pending Approval', why?

'Transfer Pending Approval' status means that the transfer request has been submitted and is awaiting approval.

Many domain extensions that are registered manually are also transferred manually. Certain International Domain Registries have a difficult process for transfers.

Please refer to our website for more information or contact our Support Team for more information.

The status of my domain name is 'Transfer Out Pending', why?

'Transfer Out Pending' means that the domain name falls within the 5 day waiting period for transferring your domain name.

Many domain extensions that are registered manually are also transferred manually. In this case, we have submitted the transfer out request and are awaiting approval from the Registry.

Please refer to our website for more information or contact our Support Team for more information.

The status of my domain is 'Transferred' why?

'Transferred' status means that the domain has been successfully transferred to another person, account, or Registrar.

The status of my domain is 'Denied', why?

Some of the reasons a domain registration is denied by us or the registry are:

  • You were unable to meet registration requirements or restrictions for the domain registration.
  • The domain name is restricted by the Registry or violates the domain name registration agreement.
  • The domain name is unavailable and already registered elsewhere.
  • The payment was not able to be verified by Domain Support.
  • The contact information for the domain was false, incomplete, or incorrect.

You may also log in to your Account at my.101domain.com for additional information on why the domain name was denied.