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Manage your domains

What bulk changes can I make to my domains?

The following bulk changes to your domain name portfolio can be made within your Account at my.101domain.com.

  • Renew
  • Nameservers
  • Contact
  • Move
  • Forwarding
  • Transfer Lock
  • Auto Renew

For additional bulk changes, please contact our Support Team or submit a Support Ticket.

Renewing your domain

Auto-renew is a convenient way to renew your domain names/products before they expire.

Steps

  1. Log in to my.101domain.com
  2. Select the Domain Names tab.
  3. Choose the domain to Renew by selecting the checkbox next to the domain.  You may select one or more domains.
  4. Select the Bulk Actions Renew button below list of domains
  5. Select the renewal duration you require for the domain, and continue to check out.

Generic domains are usually renewed within a few minutes from when the renewal is requested. Country Code Domains take anywhere from a few minutes to a few weeks depending on how the Registry processes renewals.

Some registries will not change the expiration date of the domain until the end of the current renewal period, as they only allow the domain to be auto renewed upon expiration.

 

Please renew your domain at least 7 days before it expires to avoid a potential loss of service. Certain Country Code Domain Registries may require additional time for a response.

Certain Country Code Registries will not change the expiration date of the domain until the end of the current renewal period, as they only allow the domain to be renewed at the expiration date.

Domains renewed after they expire may not be renewable. It is important that you renew your domains at least a week before they expire to avoid any loss of service.

How do I stop my domain from renewing?

You may also stop your hosting product from auto-renewing at any time.

Steps

  1. Log in to your 101domain account at my.101domain.com.
  2. Select the Domain Names tab.
  3. Choose the Auto-Renew bulk action from the drop-down menu.
  4. Select the domain(s) you wish to stop auto-renewing by selecting the checkbox to the left of the domain or if you wish to set all domain in your account from auto-renewing click on the Select All checkbox.
  5. Select the GO button.
  6. Select the Disable Auto Renew option from the dropdown menu.
  7. Click the Okay button to confirm changes.

I renewed my domain name but the expiration date has not changed?

For automated domain name renewals, the system updates throughout the day. You will see the new expiration date when the system is updated.

Many International domain Registries do not allow for early renewal, but the domain name will be put into the renewal queue. Please check back closer to the expiration date to ensure the renewal has been processed. At or near the renewal date, you will see the new expiration date.

Due to this, our system may automatically send emails to you asking you to renew your domain name until the expiration date is updated.

To verify that payment has been received for your renewal, you may view the Paid Until date in your 101domain Account under the Domains Names tab. This date indicates the date through which your domain name is paid. If you do not see your updated expiration date, the renewal either has not yet been processed or cannot be processed until a later date. 

Our system will not update your domain expiration date until the domain name is actually renewed with the Registry. Please refer to the domain name registration agreement for more information.

To ensure your domain name is renewed on time, it is recommended that you set your domain to auto-renew by logging into your Account Manager at my.101domain.com and setting it to auto-renew. Your default billing account on file will be automatically charged 60 days prior to your expiration date for the renewal fees.

Setting up auto-renew

 By enabling auto-renew you avoid loss of service for your domain names/products at renewal time.If you set your domain name to auto-renew, we attempt to renew them and bill your credit card if the renewal is successful.  If for some reason we are unsuccessful, we will notify you by email requesting you to update your payment information.

Is it possible to renew my domain names automatically?

Yes. You may set your domain name or hosting product to auto-renew at the point of purchase. When auto-renew is turned on, your domain name or hosting product will be renewed for the same term each time up to 60 days in advance.You may also set your domain name or hosting product to auto-renew at any time. 

Steps

1. Login to Your Account and navigate to the Domain Names tab and select your domain name(s).

2. Check to see if you have Domain auto-renew enabled.

If you do, good! If you do not, click on the disabled tab to enable.

To ensure smooth operation of your domain name renewals, it is highly recommended you set all of your domain names to Auto-Renew.

Domain Expirations

Do you send email notices about pending domain expirations?

Yes.  Renewal notices are sent to the primary email address on file 90 days, 60 days, 30 days, 15 days, 5 days, and 1 day prior to the domain expiration date.Because many registries require additional processing for domain renewals, PLEASE ALLOW ENOUGH TIME FOR US TO PROCESS YOUR RENEWAL. We are not liable for your failure to pay the renewal fees by the due date and you may incur additional fees or risk losing your domain name for your failure to do so. For additional information on the renewal and redemption process, please refer to our terms and conditions.

To ensure your domains are renewed on time, it is recommended that you set your domain to "auto-renew".

How can I renew my expired domain name?

Each gTLD and ccTLD brand has different procedures for recovering expired domain names (that’s like 3,000+ procedures), so as not to bore you with each individual domain extension recovery process we’ll break down a few examples and if you have a question about your specific domain name drop us a message in Your Account.

New Domains

For most gTLDs (but not all) our policy is that new domains have a 40-day Grace Period in which a domain name can be renewed without incurring an additional fee. It’s important to note however that your domain will no longer resolve on the day it expires.  After the 40-day grace period, there is a 30-day Redemption Period in which you can renew your domain name for an additional $150 USD.

Country Code Domains

.MU domains for the country Mauritius are also trending as a domain hack for music and stand out in the ccTLD renewal policies with the steep redemption price of $2,000 USD (yikes- no one wants to pay that fee)!

.AT domains target an Austrian market. They allow you to choose whether you want to delete the domain shortly after the expiration date or transfer the domain back to .AT registry where they charge a redemption fee directly (which can be quite high).

.DE domains represent Germany and are the most registered country domain in existence. .DE domains automatically go back to the registry on the expiration date. For 30 days, the domain can be restored via your signature on a registry form, which we provide. Once the registry confirms the form has been filled out to their standards, the domain is transferred back to us at 101domain.

.SM domains for San Marino, along with a few other extensions must be requested to be deleted if you do not wish to renew. The deletion means, that if you pay late, the domain will have to be re-registered as a brand-new domain name. This will include providing all documents and signing all of the forms from the beginning.

 

If you forgot to renew your domain at another registrar, we can still help you restore the domain name and transfer the domain to 101domain.

 

If you happen to slip up, we’ll do everything we can do to bail you out and help recover your domains. There are ways to get your domain name back if they expire, but the best way to avoid headaches and fees in the future is to turn-on the auto-renew function in Your Account. No matter how many warning notifications we give of impending domain renewal dates, sometimes things fall through the cracks and people forget to renew their domains in time. We are human, we get it! Auto-renew is the only sure-fire way to know your domain name will not expire.

Please contact our Support Team or submit a Support Ticket in your Account at my.101domain.com for further assistance.

Renewal notices are sent to the primary email address on file 90 days, 60 days, 30 days, 15 days, 5 days, and 1 day prior to the domain expiration date.

 

Because many registries require additional processing for domain renewals, PLEASE ALLOW ENOUGH TIME FOR US TO PROCESS YOUR RENEWAL. We are not liable for your failure to pay the renewal fees by the due date and you may incur additional fees or risk losing your domain name for your failure to do so. For additional information on the renewal and redemption process, please refer to our terms and conditions.

 

What is a redemption fee?

A redemption fee is charged when a domain has expired and enters Redemption Grace Period (RGP).If your domain name has expired, it may still be possible to renew it. Once a domain name has reached its expiry date, it will enter a Grace Period. Domains can be renewed within this period. At the end of the Grace Period, domains not renewed then enter a period called Redemption Grace Period (RGP). This is a thirty (30) day period that begins after a Registrar requests that a Registry deletes a domain. Domains can still be renewed within RGP but in addition to any applicable registration or renewal fees for the domain, the RGP fee charged by us is $150 to renew the domain.

Why do I need to pay a redemption fee to renew my domain name?

If you do not renew your domain in time or within Grace Period, it enters Redemption Grace Period (RGP) at the Registry and is placed into an auction. The fee covers the cost of returning the domain to you.
In order to return the domain to you and renew it at this stage, you need to pay the RGP fee of $150 in addition to any applicable registration or renewal fees.

 

The renewal, redemption, and restoration processes of Country Code Domain Registries vary and are subject to each respective Registry’s policies and procedures.

The importance of domain contact information

Can I add default domain contacts?

Yes, when you create your account the contact information is the same for your domain names' registrant, administrative, technical and billing.  It is important to keep this information up to date at all times as it is used to notify the pertinent contact of changes or requests for your domain names.

How do I update the contact information for my domain name?

It is important to keep your domain names' registrant, administrative, technical, and billing contact information (also known as your Whois information) updated at all times. This information is used to notify the pertinent contact of changes or requests for your domain names.

You will need to update each domain in your account separately.

To update the contact information for your domain names, follow these steps:

  1. Log in to your 101domain account at my.101domain.com
  2. Select the Domain Names tab.
  3. Select the domain name for which you wish to modify your Contact information.
  4. Within the Whois Contacts section, click the Edit Contact tab you would like to update, you can choose from;
    • Registrant
    • Administrative
    • Technical
    • Billing
  5. Review the contact information and update/edit the information as required.
  6. You can update each contact separately, or use the same contact information for all four contacts if desired.
  7. Click the Okay button to update your domain contact information.

Automated domain registrations will update this information daily when the system is updated. Manual domain registrations may take additional time to complete the request as certain contact changes are manually processed by the Registry. Certain Registries may charge a fee for this type of change request. You will be notified prior to any charges being made or requested.

 

What does domain lock mean?

Domain Lock prevents your domain name from being updated or transferred without you first unlocking your domain from within your Account at my.101domain.com.

Often referred to as Domain Update Lock, the domain locking service sets your domain name registered with us to enabled status to prevent your domain name from being updated or transferred without you first unlocking your domain from within your account. Your domain can still be renewed and accessed within your account. 

Once your domain is registered and active in our system, you will see this setting available in your domain name settings screen (if domain locking is available for your domain name). 

Domain Update Lock adds the following security features to your account; 

  • Protects against DNS modifications, updating the auth code, and various other modifications. A domain name with this status lock is included in the zone files, can be transferred, deleted, and renewed. 
  • Protects from unauthorized transfers out of our system to another Registrar. A domain name with this lock is included in the zone files, can be updated, deleted and renewed.

In combination with safeguarding against unauthorized or accidental updates or the transfer out of your domain, you can get superior Registrar/Registry level security with Portfolio Secure

Why do I need to unlock my domain?

You need to unlock your domain if you want to make DNS modifications or transfer your domain to another 101domain account or to another Registrar. 

Domain Update Lock adds the following security features to your account; 

  • Protects against DNS modifications, updating the auth code, and various other modifications. A domain name with this status lock is included in the zone files, can be transferred, deleted, and renewed. 
  • Protects from unauthorized transfers out of our system to another Registrar. A domain name with this lock is included in the zone files, can be updated, deleted and renewed.

How do I unlock my domain?

To lock or unlock your domain, follow these steps;

  1. Login to your 101domain account at my.101domain.com.
  2. Select the Domain Names tab.
  3. Select the domain you wish to lock or unlock.
  4. Within the Domain Quick Overview section, select the Domain Update Lock: Enabled option, change update lock to Disabled. 
  5. Click the Change Update Lock button to confirm changes.

What is Web Forwarding?

Included in the cost of the domain name, web forwarding allows you to point one or more domain names to an existing website.

Use additional domain names to drive traffic to your primary website by redirecting via web forwarding one or more domain names to a single web address. Misspellings, alternate extensions, abbreviations, or keywords are all popular examples of different domain names pointing to the same website.

You will have two options:

  • Forwarding with masking allows the browser address bar to keep the domain name that was used.
  • Forwarding as 301/redirect shows the change in the browser address bar with the forwarded-to site's address. *most popular*

Especially with the introduction of hundreds of New Domain Names, web forwarding (also known as "Domain forwarding" or "URL forwarding") is a great tool to have.

Masked Forwarding allows the browser address bar to keep the domain name that was used, preventing visitors from seeing your forwarded-to domain name. 

How do I forward my domain name?

To forward a domain name which you have already registered with us, follow these steps:

  1. Login to your 101Domain account at my.101domain.com.
  2. Select the Domain Names tab.
  3. Select the domain name for which you would like to add web forwarding.
  4. Scroll down to the Web Forwarding section and click on Configure Web Forwarding.
  5. The Add/Update forwarding screen displays where there are 2 options available:
    • Cloaking Forwarding — forwards your domain name to another URL while keeping the original name in the browser location bar.
    • HTTP 301 Forwarding — forwards your domain name to another URL while changing the name to the forwarded-to URL in the browser location bar. *most popular*
  6. Select the Enable Web Forward radio button. Use the drop-down arrow to select either Cloaking Forwarding or HTTP 301 Forwarding, whichever is applicable to your situation.
  7. In the Redirect URL text box, type the URL to which you want the domain name to point (https://exampledomain.com). 
  8. Click OKAY to save your settings.

     NOTE: You can only set up URL forwarding for a domain using our default nameservers.

My website is not redirecting?

There are several reasons why your domain may not be resolving or redirecting. They include;

  • You haven't allowed sufficient time for your domain to propagate across the Internet. In some instances, but not generally, this may take as long as 48 hours.
  • You did not add your domain to a name server. In other words, no name servers are attached to your domain name.
  • You registered your name with another Registrar but you did not point the name servers to 101domain. You can do so by updating your DNS settings in your account. See How do I modify my DNS records.
  • If you are forwarding your domain name, make sure you have set it up correctly. For more information on how to forward you domain name click here.
  • If none of the above are the problem, please contact our Support Team or submit a Support Ticket.