What Should Be Done If Payment Is Declined
If your credit card has declined, first check that the credit card has sufficient funds or check with your bank/credit card institute as to why the transaction would be declined. This article provides steps to use another payment method as an alternative.
- Login into your account.
- Select the My Account button which can be accessed via the Welcome drop down (top right-hand corner of the navigation menu).
- From within the Billing section, select Invoice History.
- Select or filter to find the invoice that is due for payment and select the Make a Payment button.
- Select a payment method (Credit Card or PayPal). You can choose from credit cards already added to your account or add a new one by selecting Add New Credit Card from within the drop-down.
- Enter information in the fields required and then click the Submit Order.
For further assistance, please contact customer support or submit a support ticket.