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Billing

This section covers the various questions you might have around billing. Learn how to edit your billing information, credit card information, make payments, payment methods available and where your invoices are stored.

 

Where can I find my invoices?

  1. Login to your 101domain account my.101domain.com.
  2. Select the My Account button which can be accessed via the Welcome drop down (top right-hand corner of the navigation menu).
  3.  

    Click on the 'Invoice history' link in the Billing section.

All of your invoices are listed on this screen. To view the details of an invoice, click on the invoice number.

You can also:

  • export a list of all invoice in your account by selecting the export button at the bottom of the screen.
  • Search for an invoice by selecting 'Filter Invoices'.

What payment methods are accepted?

The following automated payment methods are accepted (in US dollar): VISA, MasterCard, American Express and PayPal. For information on making a payment by bank check or wire transfer, please contact our support team.

Can I pay with PayPal?

Yes, you can choose PayPal as your form of payment at checkout.

It is not possible to set "auto-renew" within your account with PayPal, this is only possible if you have a Credit Card on file with us. 

My payment was declined, what should I do?

You can try an alternate payment method as provided in this article. Additional assistance can be provided.

  1. Login to your 101domain account my.101domain.com.
  2. Select the My account button which can be accessed via the 'Sign in' link (top right-hand corner of the navigation menu).
  3. From within the Billing section, select the Invoice History tab.
  4. Select the invoice that is due for payment and select the Make a Payment button.
  5. Select a payment method (Credit Card or PayPal). You can choose from credit cards already added to your account or add a new one by selecting Add New Credit Card from within the drop-down. 
  6. Enter information in the fields required and click the Submit Payment Information button to save these changes.
  7. Proceed to checkout.

For further assistance, please contact customer support or submit a support ticket.

How do I add a new credit card?

  1. Login to your 101domain account my.101domain.com.
  2. Select the My account button which can be accessed via the 'Sign in' link (top right-hand corner of the navigation menu).
  3. From within the Billing section, select the Add New Credit Card tab.
  4. Complete the various fields within the Add New Credit Card section.
  5. Select if you want to use the Account Address or add a Different Address for this credit card by selecting the appropriate button.
  6. Click the Submit Payment Information button to save these changes.

 

To ensure your domains are renewed on time, it is recommended that you set your domain to "auto-renew". Your billing account on file will be automatically charged prior to your expiration date.

 

How do I edit my credit card information?

You may change your credit card information on file at the time of paying an invoice. Additional steps are provided here to change your credit card information at any other time.

  1. Login to your 101domain account my.101domain.com.
  2. Select the My account button which can be accessed via the 'Sign in' link (top right-hand corner of the navigation menu).
  3. From within the Billing section, select the Add New Credit Card or Disable Credit Card tab.
  4. Complete the various fields within the Add New Credit Card section or disable button within Disable Credit Card section.

My card was charged twice?

If your credit card was charged twice or you feel there was any overcharge to your account please open a support ticket as this is the most secure method of communication.To open a support ticket you need to login to your Account via the 'Sign In' link which is located in the header of your 101domain account.

Once you have signed in select the 'Support Center' link where you can create a Support Ticket. 

Please provide the domain name and a copy of the statement showing the double charge. Our Billing team will investigate the matter and process a refund if necessary.

 


 

I already paid for domain renewal but the expiration date has not been updated?

For automated domain name renewals, the system updates throughout the day. You will see the next expiration date when the system is updated.Many International domain Registries do not allow for early renewal. Be assured that the domain name will be put into the renewal queue. Please check back closer to the expiration date to ensure the renewal has been processed. At or near the renewal date, you will see the expiration date update. 

Due to this, our system may automatically send emails to you asking you to renew your domain name until the expiration date is updated.

To verify that payment has been received for your renewal, you may view the Paid Until date in your 101domain account my.101domain.com under the Domains Names tab. This date indicates the date through which your domain name is paid however, the renewal either has not yet been processed or cannot be processed until a later date. 

Our system will not update your domain expiration date until the domain name is actually renewed with the Registry. Please refer to the domain name registration agreement for more information.

 

To ensure your domain name is renewed on time, it is recommended that you set your domain to auto-renew by logging into your Account Manager and setting it to auto-renew. Your default billing account on file will be automatically charged 60 days prior to your expiration date for the renewal fees.

How do I make payment for the domain(s) in my account?

Paying for domains currently in your account are done by following several easy steps to renew the domain.

  1. Login to your 101domain account my.101domain.com.
  2. Select the Domain Names tab.
  3. Choose Renew from the bulk action drop-down menu.
  4. Select the domain(s) you wish to renew by selecting the checkbox to the left of the domain.
  5. Select the GO button.
  6. Select the renewal duration you require for the domain and continue to check out. 

 

  • Please renew your domain at least 7 days before it expires to avoid a potential loss of service. Certain International domain Registries may require additional time for a response.
  • Generic domains are usually renewed within a few minutes from when the renewal is requested. International domains take anywhere from a few minutes to a few weeks depending on how the registry processes renewals.
  • Certain International domain Registries will not change the expiration date of the domain until the end of the current renewal period, as they only allow the domain to be renewed at the expiration date.
  • Domains which are not renewed by their expiration date may no longer be available!

Domains renewed after they expire may not be renewable. It is important that you renew your domains at least a week before they expire to avoid any loss of service.

How do I cancel my domain?

To cancel a domain name in your account please contact a  member of our Support Team.You can contact Support from your Account via the 'Support'link which is located in the header of your account.

How can I get a refund?

All services provided on a pre-paid or advanced basis.

All fees are non-refundable, in whole or in part, unless the application for domain name registration or renewal is rejected due to the following reasons:

(a) the domain name is unavailable because it is already registered to another party, prohibited by the Registry's policies, or prohibited due to the violation of terms found in this Agreement or the Master Service Agreement;

(b) the TLD in which the domain name belongs has been discontinued, restricted due to OFAC or other government regulations or is no longer offered by us.

For more information relating to Fees, Refunds and Cancellation Fees see our Domain Registration Service Agreement or contact customer support.

How long do I need to wait to get a refund?

Upon receiving your request, our Billing team will investigate the matter. When a refund is confirmed, kindly allow 3-5 business days for the refund to be processed.To apply for a refund you will need to open a support ticket. 

Login to your 101domain account via the 'Sign In' link which is located in the header of your 101domain account my.101domain.com.

Once you have signed in select the Support Center link where you can create a Support Ticket. 

What is VAT?

Value Added Tax (VAT) is a tax charged on the sale of goods or services that only applies to residents within the European Union. It is calculated and added to the price of the goods or services being purchased. 

Why am I being charged VAT?

If you are from an EU country and do not have a registered business VAT number, you are required to pay the appropriate VAT amount on your order. View a list of country VAT rates.

VAT (Value Added Tax) is calculated based on your primary account address and billing address.

If you are an EU business, enter your VAT number within the My Account area of your 101domain account my.101domain.com.  This will remove VAT from your invoices.

You may enter multiple VAT numbers in your account and choose which one will apply to your current order.

How do I add my VAT number?

  1. Log in to your Account Manager my.101domain.com
  2. Select the My Account button which can be accessed via the 'Sign in' link (top right-hand corner of the navigation menu).
  3. From within the Billing section, select the VAT tab.
  4. Add the new VAT number.  
  5. Click Submit when you are finished.

 

Only one VAT number can be used per country.

To add more than one VAT number, repeat the above steps from step 4.

Can I change my VAT number?

  1. Log in to your Account Manager my.101domain.com
  2. Select the My Account button which can be accessed via the 'Sign in' link (top right-hand corner of the navigation menu).
  3. From within the Billing section, select the VAT tab.
  4. Add the new VAT number.  
  5. Click Submit when you are finished.
  6. To delete a VAT number, select the check box of VAT number you want to delete and then click the Delete Checked button.